Policies

 

CANCELLATION POLICY:

At Nickélle we understand that sometimes adjustments to appointments are necessary. Therefore, we respectfully request at least 24 hours cancellation/rescheduling notice.

LATE POLICY:

Please arrive on time for your appointment. If you are more than 15 minutes late we may have to reschedule your visit or not provide all services for which you are scheduled.

PAYMENTS:

We accept cash, check and all major credit and debit cards except American Express.

GRATUITIES:

Gratuities are not included in the price of our services. At your discretion, gratuities are graciously accepted by our stylists. Gratuity envelopes are available upon check-out. The industry standard ranges from 15% to 20% of the service fee. Please note that we do not add gratuities on credit card payments.

GIFT CARDS:

Gift cards are perfect for any occasion! We offer gift cards in any dollar amount. Nickélle gift cards may be purchased in person, by telephone or online. Gift cards are not redeemable for cash and are non-refundable.

RETURN POLICY:

Unopened merchandise may be returned within 14 days from the date of purchase for a refund. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards and services are non-refundable.

SERVICE PRICING:

All prices listed on our website, service menus, social media or discussed over the phone are starting prices and subject to change based on individual client needs. Prices should be determined in the consultation if different from what is listed.